What are managed services?
Let us take care of managing your Salesforce platform so you can focus on running your business smoothly. Our team of experts will handle everything from administration to development, providing proactive support based on industry standards whenever you need it.
With our flexible monthly fee structure and roll-over hours, you can choose a package that suits your needs, starting from just 20 hours per month. And if you need assistance at any time, we offer around-the-clock support, making us one of the few providers to offer this service.
Salesforce Managed Service
Take the hassle out of managing your Salesforce® platform with our Managed Services.
Leave the heavy lifting to us, so you can focus on what matters most: growing your business.
What It's Like to Use Cloud Ingenious Managed Services
Submit Your Information
Provide us with your contact details and an overview of your Salesforce setup and requirements. If we need additional information, we'll reach out to you.
Receive a Tailored Proposal
You'll get a customized offer designed to meet your specific needs and circumstances.
Entrust Us with the Work
Whether you aim to fully outsource your Salesforce administration or enhance your current team, we’re here to support you whenever you need us.
Benefits of Cloud Ingenious Managed Services
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Tailored Contracts: Customize your contract to fit your needs, starting from as low as 20 hours per month, with options for rollover hours and overages.
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Adaptable Packages: Benefit from low rate packages that adapt to your business requirements.
Flexibility
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Complete Visibility: Keep track of your hours and usage through detailed reports and an online status portal.
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Regular Reviews: Participate in monthly and quarterly reviews for comprehensive oversight.
Transparency
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Access to Experts: Utilize a team of Salesforce specialists, including administrators, consultants, and developers.
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Broad Skill Set: Leverage expertise across the Salesforce platform and third-party solutions as needed.
Technical Expertise
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Ongoing Enhancements: Continually improve your Salesforce solution with new AppExchange installs, integrations, and custom interfaces.
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Expert Guidance: Access specialized expertise to drive ongoing evolution.
Continuous Evolution
Quick Updates: Request and receive small enhancements quickly, such as field and record type updates, new automations, and page layout changes.
Small Enhancements
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Routine Assistance: Receive day-to-day support for incidents, problem-solving, change requests, and release management.
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User Administration: Benefit from ongoing user admin support and troubleshooting.
Daily Support
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Data-Driven Decisions: Empower your team with reports, dashboards, and in-depth analytics, including predictive insights from Einstein and Tableau.
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Custom Reporting: Create and update dashboards and reports to suit your business needs.
Analytics, Dashboards, and Reports
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Seamless Integrations: Achieve a unified experience by integrating disparate systems with Salesforce using industry best practices.
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Comprehensive Monitoring: Ensure integration integrity with direct and middleware support, monitoring, and troubleshooting.
Integration Support
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Smooth Release Management: Navigate Salesforce’s tri-annual release cycle with ease, including regression testing and comprehensive release reports.
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Health Checks: Conduct health checks and prepare for new releases to prevent disruptions.
Adopt the Latest Updates
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Increase Adoption: Enhance Salesforce adoption through comprehensive training sessions for new users, releases, and ongoing education.
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Tailored Training: Offer training workshops for individuals, trainers, or entire teams to maximize the platform’s value.
Enablement and Training
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Platform Optimization: Keep your Salesforce platform in top shape with regular health checks, security reviews, and tailored recommendations.
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Security Assurance: Conduct thorough security reviews to protect your data and operations.
Proactive Management
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High-Quality Data: Maintain data quality through smooth migrations, regular clean-ups, and automation solutions.
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Expert Data Services: Execute data migration, quality reviews, and clean-up efficiently.
Data Management
What our Customer has to say About us
"I just wanted to say a big thanks for the amazing job Cloud Ingenious has done managing our Salesforce platform. Right from the start, your team understood what we needed and seamlessly fit into our operations. Your proactive approach to managing the platform has made everything run smoother and more efficiently. With your guidance, we've been able to get the most out of Salesforce and focus more on what we do best. Plus, the flexible pricing and 24/7 support have been a lifesaver, making it easy to adjust as our needs change. Overall, I'm really impressed with the service and professionalism of Cloud Ingenious, and I'm looking forward to continuing to work together."
Garth
CEO
FAQ
Let us take care of managing your Salesforce platform so you can focus on running your business smoothly. Our team of experts will handle everything from administration to development, providing proactive support based on industry standards whenever you need it.
With our flexible monthly fee structure and roll-over hours, you can choose a package that suits your needs, starting from just 20 hours per month. And if you need assistance at any time, we offer around-the-clock support, making us one of the few providers to offer this service.
Cloud Ingenious Managed Services provide regular health checks, security reviews, regression testing, support ticket resolution, implementation of change requests, and ongoing enhancements.
Salesforce itself is not a managed services provider. Managed services for the Salesforce platform are offered by third-party companies, such as Cloud Ingenious.
Managed services provide support and servicing tailored to industry and business needs. Common examples in the IT field include: Systems administration, Data backups, Networking, Web hosting
For Salesforce managed services, all activities focus on the operation and development of your Salesforce platform, including: Systems administration, reports & DashboardRegular health checks, Security reviews, Regression testing, Support ticket resolution, Implementation of change requests, Ongoing enhancements, one-on-one support.
Managed services streamline the process without requiring separate agreements or Statements of Work (SoWs), resulting in quicker triage SLAs. Conversely, professional services necessitate a fresh statement of work for each project.
With Cloud Ingenious Managed Services, issue and support requests are prioritized to mitigate any disruption to the client's business.
We proactively work on release and upcoming support needs to promote adoption, deliver value, and minimize disruptions.
Managed services providers have various methods of interaction tailored to their capabilities. To swiftly address critical issues, we offer an online portal and a Salesforce app, alongside traditional email support. For complex matters and ongoing enhancements, we facilitate online meetings and share comprehensive release documentation.
Our Managed Services offer rapid access and deliver a flexible approach to any capability, often within just a few hours.
At Cloud Ingenious, we prioritize the ongoing development of our admins, consultants, and developers. Our team remains current with the latest information on upcoming releases and new cloud capabilities or optimizations as soon as they are introduced by Salesforce.
How Managed Services Help Your Business
Expert Access
Gain access to a diverse team of Salesforce experts without high costs.
ROI Maximization
Enhance your return on Salesforce investments.
Process Improvement
Boost adoption to streamline processes and ensure adherence to best practices.
Security Assurance
Maintain business security with regular checks, updates, and fixes.
Responsive Adaptation
Quickly and effectively respond to unexpected business needs or disruptions.
Continuous Optimization
Benefit from ongoing improvements through new automations, dashboards, and reports.
Downtime Prevention
Prevent business downtime with regular health checks, backups, and proactive optimizations.
Core Focus
Concentrate on core business responsibilities instead of infrastructure management.
Latest Enhancements
Stay current and leverage the newest Salesforce updates and enhancements.
24/7 Support
Opt for a round the clock support model for continuous assistance regardless of location.
Resource Management
Eliminate concerns about hiring, training, and retaining tech resources.
Data Quality
Ensure high data quality with proper integrations, data migrations, and regular cleanups.